Comments on: Thesis WordPress Theme Rebate

By: Peter Guiliano

Peter Guiliano — Thu, 26 Nov 2009 12:38:07 +0000

Thank you so much for the rebate which came in today. Glad to be part of the Thesis user base and to pass on some income to you guys. Am enjoying using Thesis and looking to get the hang of it pretty soon.

By: Candy Collins

Candy Collins — Thu, 22 Oct 2009 22:49:33 +0000

How it is usually takes to get the refund?

Rebates are paid after the 30 day refundable period is over.

Do you use PayPal only?

Yes.

By: admin

admin — Mon, 19 Oct 2009 10:09:02 +0000

Hi Craig,

I apologize for the problem with the form submission. The problem may have occurred if there were extra whitespace characters at the beginning or end of the Order Reference number. I have fixed the form validation to handle extra whitespace characters in the Order Reference field. I have a record of your order so there is no need to resubmit your information (unless you just want to see if it works).

Claire

By: Craig

Craig — Mon, 19 Oct 2009 09:31:41 +0000

Hi, I tried to the thesis theme coupon but it said my reference ***** [hidden for privacy] was invalid – can you fix it? thanks,Craig

By: Derek Lim

Derek Lim — Sun, 11 Oct 2009 02:44:14 +0000

Hi,

I just want to comment that the process has been pretty smooth except that the confirmation mail was found in my Gmail spam folder. You may want to highlight this to future customers.

Cheers!

By: Thesis Theme Discount Code « The Geek Log

Thesis Theme Discount Code « The Geek Log — Sat, 10 Oct 2009 18:00:43 +0000

[...] Letters & Science [...]

By: Norman Popovsky

Norman Popovsky — Sun, 20 Sep 2009 03:46:45 +0000

Thanks, Claire,
I had sent in the Transaction ID that I was given immediately by PayPal that didn’t work.

Then PayPal emailed the receipt with the Invoice ID that you wanted. I put that into your form and it went through.

You might want to make this clear in your instructions to avoid confusion.

Thank you,
Norm

By: admin

admin — Sun, 20 Sep 2009 03:23:55 +0000

October 12, 2009 – Note: The following comment is outdated. The rebate form has been updated to take the 5-digit Order Reference from the DIY Themes thank you page to make the process simpler.

Hi Norman,

The Invoice ID required on the form is the PayPal Invoice ID from your PayPal receipt. It should be in the format, 12345-XYZ. That is 5 numerals followed by a dash followed by 3 letters. Please try resubmitting the form using the PayPal Invoice ID.

Claire

By: Norman Popovsky

Norman Popovsky — Sun, 20 Sep 2009 01:48:54 +0000

I just now ordered Thesis, clicked your link to fill out the rebate form, and received this message: “Your invoice ID failed to validate.” This happened even though I copied and pasted the Transaction ID. I even tried the Order Reference number from DIYTHEMES and that didn’t work either.
Prior to all of this I followed all of your instructions to clear flash cookies and browser cookies. I hope that you will fix this soon.
I have copies of my Paypal ID as well as the DIYTHEMES order number.

By: admin

admin — Sun, 06 Sep 2009 02:16:17 +0000

Hi Jimmy,

Yes, I received your order information as well as the matching order confirmation from DIY Themes. I just sent you an e-mail confirmation. We will credit your PayPal account with your rebate approximately 30 days after the date of purchase. We are working on getting the e-mail confirmation system automated for faster response time.

Claire